Privacy Policy

1. Introduction and Scope

ZSA Traders ("ZSA Traders", "we", "us" or "our") is the manufacturer and official distributor of Pakiza Laundry Cream, based at Industrial Estate, Hayatabad, Peshawar, Khyber Pakhtunkhwa, Pakistan. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit zsatraders.com, browse our laundry cream products, submit an enquiry through our contact form, or reach us by phone, WhatsApp, email or social media.

We keep this policy deliberately plain. We are a consumer goods manufacturer, not an advertising company: we do not sell your data, we do not run behavioural ad networks on this website, and we only ask for the information we genuinely need to answer your enquiry or fulfil your order.

By using this website you agree to this Privacy Policy together with our Terms & Conditions and Refund Policy.

2. Information We Collect

2.1 Information you provide to us directly

When you fill in a form or contact us, we may collect:

• Name and last name - so we can address you properly.
• Email address - so we can reply to your enquiry or quotation request.
• Phone or WhatsApp number - only if you choose to share it.
• Your message - the enquiry, order request, complaint or feedback you send us.
• Business details - shop name, city or distributor territory, if you are enquiring about wholesale supply.
• Delivery address - only when you place an order that we need to ship.

2.2 Information collected automatically

Like nearly every website, our hosting provider records basic technical data for security, fraud prevention and performance monitoring. This may include your IP address, browser type and version, device type, operating system, the pages you viewed, the referring page, and the date and time of your visit. We use this in aggregate only - we do not attempt to identify individual visitors from it.

2.3 Information we deliberately do NOT collect

To keep your risk low, this website does not collect or store:

• Credit card, debit card or full bank account numbers.
• CNIC or national identity card numbers.
• Passwords - there are no customer accounts or logins on this site.
• Precise GPS location data.
• Sensitive categories such as health, religious or political information.

Payments for orders are arranged directly with our team (bank transfer, mobile wallet, or cash on delivery) and are never entered into a form on this website.

3. Cookies, Local Storage and Third-Party Embeds

We use the minimum possible amount of browser storage:

• Language preference. When you switch between English and اردو (Urdu), we save a single value called zsa-lang in your browser's local storage so the site remembers your choice on your next visit. It contains nothing but the text en or ur.
• No advertising or tracking cookies. We do not run Facebook Pixel, retargeting pixels or third-party ad cookies on this website.

Some resources are loaded from reputable third-party services, which will receive your IP address as a normal part of delivering that content:

• Google Fonts - for the Inter and Noto Nastaliq Urdu typefaces.
• jsDelivr CDN - for the small flag icons in the language switcher.
• Google Maps - the embedded map on our contact page.
• Netlify - our hosting and form-handling provider.

You can clear local storage and cookies at any time from your browser settings. Clearing them will simply reset the site to English on your next visit.

4. How We Use Your Information

We use the information described above strictly for these purposes:

• To reply to your enquiry, quotation request or complaint.
• To process, pack, ship and confirm your order of Pakiza Laundry Cream.
• To arrange delivery through our courier or transport partners.
• To evaluate wholesale, dealership and distribution applications.
• To provide after-sales support, returns and refunds under our Refund Policy.
• To keep basic business records as required by Pakistani tax and commercial law.
• To protect our website against spam, abuse and fraudulent orders.
• To improve our product range, packaging and website content.

We will never sell, rent or trade your personal information to third parties for their own marketing purposes.

5. Legal Basis for Processing

Where a legal basis is required, we rely on one or more of the following:

• Your consent - when you voluntarily submit a form or message to us.
• Performance of a contract - when we need your details to fulfil an order you placed.
• Legitimate interests - operating a secure website, preventing fraud, and running our business.
• Legal obligation - retaining invoices and records where Pakistani law requires it.

You can withdraw consent at any time by emailing us. Withdrawal does not affect processing that already took place lawfully.

6. How and When We Share Information

We share personal information only in these limited situations:

• Service providers. Our web host and form processor (Netlify), our email provider, and the courier or logistics company delivering your order. They may only use the data to perform that service for us.
• Professional advisers. Accountants or lawyers, where strictly necessary and under duties of confidentiality.
• Legal requirements. Where we are required to disclose information by law, by a court order, or by a competent regulatory or law-enforcement authority in Pakistan.
• Business transfer. If our business is reorganised, merged or acquired, information may transfer to the successor entity under the same protections described here.

We do not share your information with data brokers, advertising networks or unrelated marketing companies.

7. How Long We Keep Your Data

We keep personal information only as long as there is a genuine reason to do so:

• General enquiries - normally up to 24 months from your last contact.
• Order and invoice records - for the period required by applicable Pakistani tax and accounting rules.
• Wholesale and distributor applications - for the duration of the commercial relationship, plus a reasonable period afterwards.
• Server and security logs - short retention periods set by our hosting provider.

When data is no longer needed, we delete it or anonymise it.

8. How We Protect Your Information

We apply reasonable technical and organisational safeguards, including:

• HTTPS encryption across the whole website, so data in transit is encrypted.
• Access limits - only authorised ZSA Traders staff can read enquiry submissions.
• No card data on site - eliminating the highest-risk category of data entirely.
• Reputable infrastructure - hosting on a managed platform with its own security programme.

No method of transmission or storage over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and you send information to us at your own risk. Please never send passwords, full card numbers or CNIC details through our contact form, WhatsApp or email.

9. Your Privacy Rights and Choices

Subject to applicable law, you may ask us to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete information we no longer have a lawful reason to keep.
• Restrict or object to certain processing.
• Withdraw consent you previously gave.
• Opt out of updates about Pakiza Laundry Cream at any time.

To exercise any of these rights, email info@zsatraders.com with the subject line "Privacy Request". We will respond within 30 days. For your protection we may ask you to verify your identity before acting on a request. There is no charge for a reasonable request.

10. Children's Privacy

This website and our products are marketed to adults - typically household purchasers, shopkeepers, wholesalers and distributors. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Product safety note: laundry cream is a household cleaning product. Please keep it out of the reach of children at all times.

11. Third-Party Links and Social Media

Our website links to our profiles on Facebook, Instagram and TikTok, and embeds a Google Map. Once you leave our website or interact with an embedded service, that third party's own privacy policy and cookie practices apply - not ours. We do not control and are not responsible for how those platforms handle your data. We encourage you to review their policies.

12. International Data Transfers

We operate from Peshawar, Pakistan. Some of our service providers - such as our hosting platform and font or CDN providers - operate servers outside Pakistan. This means your information may be processed in other countries. Where that happens, we take reasonable steps to ensure the provider offers an appropriate standard of protection consistent with this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our products, or the law. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on our homepage or notified by email where appropriate. Please review this page periodically. Continued use of zsatraders.com after an update means you accept the revised policy.

This version is effective from 17 August 2026.

14. How to Contact Us About Privacy

If you have any question, concern or complaint about this Privacy Policy or about how ZSA Traders handles your personal information, please get in touch. We take every privacy query seriously and aim to resolve it quickly and fairly.