Refund & Return Policy

1. Refund and Return Policy Overview

At ZSA Traders, every tub and bottle of Pakiza Laundry Cream leaves our Peshawar facility only after quality checks. If something still arrives wrong, damaged or not as described, we will make it right.

This policy applies to orders placed directly with ZSA Traders by phone, WhatsApp, email or through the contact form on zsatraders.com. If you bought Pakiza Laundry Cream from a retail shop, supermarket or third-party marketplace, please approach that seller first - their own returns policy applies. We are, of course, still happy to help with genuine product quality concerns.

2. Return Window: 7 Days from Delivery

You may request a return within 7 calendar days of receiving your order. The clock starts on the date the parcel is delivered to you or collected by you.

Requests made after 7 days may still be considered at our discretion where there is a clear manufacturing defect, but we cannot guarantee acceptance. For damaged or incorrect deliveries, please use the faster 48-hour route described in section 5.

3. Which Products Are Eligible for Return

To be accepted, a returned item must meet all of the following conditions:

• It is unopened with the original factory seal fully intact.
• It is in its original packaging, including any outer carton, label and batch code.
• It is in resalable condition - not soiled, crushed, punctured or relabelled.
• You can provide proof of purchase - an invoice, receipt, order confirmation, or the WhatsApp or email thread in which the order was placed.
• The return has been approved by our team in advance (see section 6).

Unapproved parcels sent back to our address without a return reference may be refused.

4. Non-Returnable Items

For hygiene, safety and product-integrity reasons, the following cannot be returned or refunded:

• Opened, used or partially used laundry cream, detergent or washing products.
• Items with a broken, tampered or missing factory seal.
• Products damaged after delivery by misuse, incorrect storage, exposure to heat or sunlight, dilution, decanting or mixing with other chemicals.
• Free gifts, samples and promotional items supplied at no charge.
• Clearance, short-expiry or final-sale stock clearly marked as non-returnable at the time of purchase.
• Products where the batch code or label has been removed, making origin impossible to verify.
• Returns requested more than 7 days after delivery, outside the exceptions in this policy.

A dislike of fragrance, colour or consistency is not on its own a defect. We are always glad to advise on choosing the right variant before you order - just ask us.

5. Damaged, Defective, Leaking or Wrong Product

If your order arrives damaged, leaking, defective, incomplete or simply not what you ordered, you are fully covered - and this route is faster than a standard return.

Report it within 48 hours of delivery and include:

• Clear photographs of the product, the damage or leak, and the batch code on the label.
• A photograph of the outer shipping carton, including any courier label.
• Your order reference, invoice number, or the WhatsApp thread where you ordered.

Once verified, we will - at your choice and at our cost - send a free replacement or issue a full refund including original delivery charges. You will not pay return shipping for a fault on our side.

Please do not discard the packaging until your claim is resolved, as the courier may need to inspect it.

6. How to Request a Refund or Return, Step by Step

1. Contact us first. Call or WhatsApp +92-334-7070445, email info@zsatraders.com, or use our online contact form. Do not ship anything back before this step.
2. Tell us what happened. Share your name, order date, what you received, the reason for the return, and photographs if the item is damaged or incorrect.
3. Get your return approval. Our team reviews your request, usually within 2 business days, and issues a return reference plus the correct return address.
4. Pack the product securely. Use the original packaging where possible and write the return reference clearly on the outside of the parcel.
5. Ship it or hand it over. Send it via the agreed courier, or drop it at our Hayatabad facility during business hours. Keep your tracking receipt.
6. We inspect and confirm. On arrival we check the product against this policy and email or message you the outcome.
7. We refund or replace. Approved refunds are processed within 7-10 business days of inspection, using the method described in section 7.

7. Refund Methods and Processing Times

Approved refunds are issued to the same method you paid with wherever possible:

Timelines start from the date we approve the refund after inspection, not the date you posted the parcel. Your bank or wallet provider may add its own processing time, which is outside our control. We will always confirm in writing once a refund has been released, and we can share the transaction reference on request.

8. Who Pays Return Shipping

• Our mistake - we pay. Damaged, defective, wrong or incomplete items: ZSA Traders covers return shipping and reships free of charge.
• Change of mind - you pay. If you simply no longer want a correctly supplied, sealed product, the return shipping cost is yours.
• Original delivery charges are refunded in full when the fault is ours. For change-of-mind returns, the original delivery charge is normally non-refundable.

We recommend a trackable service for any return. ZSA Traders cannot be responsible for parcels lost in transit back to us where no tracking exists.

9. Cancelling an Order Before Dispatch

Plans change, and that is fine. You may cancel an order at no cost at any time before it has been dispatched. Contact us as quickly as possible by phone or WhatsApp - this is faster than email.

If the order has already been handed to the courier, it can no longer be cancelled; please follow the standard return process in section 6 once it arrives. Prepaid cancellations are refunded in full using the methods in section 7.

10. Exchanges and Replacements

Prefer a different size or variant rather than money back? We are happy to exchange a sealed, unused product within the same 7-day window, subject to stock availability. Any price difference is settled at the time of exchange. Replacements for damaged or defective goods are always free and are shipped as a priority.

11. Wholesale, Bulk and Distributor Orders

Bulk, trade and distribution orders of Pakiza Laundry Cream are commercial supply arrangements and are treated a little differently from single retail purchases:

• Shortages, breakages or transit damage must be reported within 48 hours of delivery, with photographs and the signed delivery note or bilty.
• Full-carton, unopened stock in resalable condition may be returned by prior written agreement only.
• Custom, made-to-order, private-label or specially imported quantities are generally non-returnable once production has begun.
• Where a signed supply agreement or purchase order exists, its terms take precedence over this page.

Interested in becoming a stockist or distributor? Talk to our trade team.

12. Lost, Delayed or Undelivered Orders

If your parcel has not arrived within the estimated delivery window, contact us with your order reference and we will trace it with the courier. If a shipment is confirmed lost in transit, you will receive a free replacement or a full refund, including delivery charges - your choice.

Where delivery fails because of an incorrect or incomplete address, or because nobody was available to receive the parcel after reasonable attempts, redelivery charges may apply. Delays caused by weather, strikes, public holidays or other events outside our control are not grounds for a refund on their own, but we will always keep you informed.

13. Refund Policy FAQs

14. Contact Our Refund and Returns Team

We would much rather solve a problem than lose a customer. If anything about your order of Pakiza Laundry Cream is not right, contact us and we will deal with it quickly and fairly.

This Refund Policy should be read together with our Terms & Conditions and Privacy Policy. Nothing in this policy limits any rights you may have under applicable Pakistani consumer protection law.